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0}#navigation{display:block;float:left;width:100%;clear:both;padding-bottom:10px;background-color:#080808}.menubarButton,.menubarButtonSelected{display:inline-table;float:left;text-align:center;margin-top:1px;color:#fff;font-weight:normal;padding:5px 10px 5px 20px;background:no-repeat 0px 5px;margin-left:10px}.menubarButtonSelected .menubarButtonLabel{color:#F99D1C;z-index:2;font-weight:bold}.ticketsButton{background-image:url(/helpdesk/menubar/tickets.png?v=12_5_0_1257?v=12_8_6_1137)}.calendarButton{background-image:url(/helpdesk/menubar/calendar.png?v=12_5_0_1257?v=12_8_6_1137)}.clientsButton{background-image:url(/helpdesk/menubar/clients.png?v=12_5_0_1257?v=12_8_6_1137)}.assetsButton{background-image:url(/helpdesk/menubar/assets.png?v=12_5_0_1257?v=12_8_6_1137)}.partsButton{background-image:url(/helpdesk/menubar/parts.png?v=12_5_0_1257?v=12_8_6_1137)}.faqsButton{background-image:url(/helpdesk/menubar/faqs.png?v=12_5_0_1257?v=12_8_6_1137)}.reportsButton{background-image:url(/helpdesk/menubar/reports.png?v=12_5_0_1257?v=12_8_6_1137)}.messagesButton{background-image:url(/helpdesk/menubar/messages.png?v=12_5_0_1257?v=12_8_6_1137)}.setupButton{background-image:url(/helpdesk/menubar/setup.png?v=12_5_0_1257?v=12_8_6_1137)}.helpButton{background-image:url(/helpdesk/menubar/help.png?v=12_5_0_1257?v=12_8_6_1137)}.thwackButton{background-image:url(/helpdesk/menubar/thwack.png?v=12_5_0_1257?v=12_8_6_1137)}.ticketsButtonSelected{background-image:url(/helpdesk/menubar/tickets_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.calendarButtonSelected{background-image:url(/helpdesk/menubar/calendar_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.clientsButtonSelected{background-image:url(/helpdesk/menubar/clients_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.assetsButtonSelected{background-image:url(/helpdesk/menubar/assets_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.partsButtonSelected{background-image:url(/helpdesk/menubar/parts_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.faqsButtonSelected{background-image:url(/helpdesk/menubar/faqs_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.reportsButtonSelected{background-image:url(/helpdesk/menubar/reports_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.messagesButtonSelected{background-image:url(/helpdesk/menubar/messages_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.setupButtonSelected{background-image:url(/helpdesk/menubar/setup_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.helpButtonSelected{background-image:url(/helpdesk/menubar/help_selected.png?v=12_5_0_1257?v=12_8_6_1137)}.menubarButtonIcon{top:8px;height:20px;float:left}.menubarButtonLabel{display:inline-block;bottom:-9px;overflow:hidden;white-space:nowrap;margin:1px 0 0;text-align:left;padding-left:10px;padding-top:2px;font-size:12px}.messageBadge{float:left;position:relative;text-align:center;padding-top:5px;color:white;top:16px;left:38px;background:url(/helpdesk/new_badge.png?v=12_8_6_1137) no-repeat;height:26px;width:26px;z-index:1;margin-left:-26px;font-weight:bold;text-shadow:#000000 0 1px 0}.migrateBadge{float:left;text-align:center;padding-top:1px;color:white;top:16px;left:38px;background:url(/helpdesk/user_label_background_down.gif?v=12_8_6_1137) no-repeat;height:10px;width:22px;z-index:1;margin-left:-26px;font-weight:bold;text-shadow:#000000 0 1px 0;font-size:7px}.calendarBadge{float:left;position:relative;text-align:center;padding-top:5px;color:white;top:16px;left:38px;background:none;height:26px;width:26px;z-index:1;margin-left:-26px;font-weight:bold;text-shadow:#000000 0 1px 0}#userLinks{position:absolute;right:5px;top:42px}#userLinks li{display:inline;font-size:12px;color:#fff;height:30px;line-height:30px;vertical-align:middle}#userLinks a{display:inline-block;padding-left:2.5em;margin-left:5px;font-size:12px;text-shadow:#f8f8f8 0 1px 0;color:#555;height:30px;line-height:30px;vertical-align:middle}#logoutLink{background:url(/helpdesk/connected.png?v=12_8_6_1137) no-repeat left}#logoutLink:hover{background:url(/helpdesk/logout.png?v=12_8_6_1137) no-repeat left}#switchToClientLink{background:url(/helpdesk/switch_accounts_tech.png?v=12_8_6_1137) no-repeat left}#switchToClientLink:hover{background:url(/helpdesk/switch_accounts_client.png?v=12_8_6_1137) no-repeat left}#userSettingsLink{background:url(/helpdesk/user_settings.png?v=12_8_6_1137) no-repeat left}#techNavigation{padding-left:25px;padding-top:17px;padding-bottom:8px}#blueSpacer{height:5px}#contentArea{display:block;padding-top:30px;padding-left:20px;min-height:450px;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;clear:both}#footer{margin-top:20px;margin-bottom:20px;display:block;clear:both}div.mapButton{width:14px;height:21px;background:url(/helpdesk/map_button.gif?v=12_8_6_1137) no-repeat;cursor:pointer;display:inline-block;margin-left:5px}td.completionStatusText{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;font-weight:400;color:#999999;padding-left:5px}td.completionBarLeft{height:20px;width:5px;background:url(/helpdesk/completion_bar_left.gif?v=12_8_6_1137) no-repeat}td.completionBarBlue{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;font-weight:400;color:white;height:20px;background:url(/helpdesk/completion_bar_blue.gif?v=12_8_6_1137) repeat-x;vertical-align:top}td.completionBarIndeterminate{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;font-weight:400;color:white;height:20px;background:url(/helpdesk/completion_bar_indeter.gif?v=12_8_6_1137) repeat-x;vertical-align:top}td.completionBarIndeterLeft{height:20px;width:2px;background:url(/helpdesk/completion_bar_indeter_left.gif?v=12_8_6_1137) no-repeat}td.completionBarIndeterRt{height:20px;width:2px;background:url(/helpdesk/completion_bar_indeter_rt.gif?v=12_8_6_1137) no-repeat}td.completionBarDivider{height:20px;width:1px;background:url(/helpdesk/completion_bar_divider.gif?v=12_8_6_1137) no-repeat}td.completionBarRemaining{height:20px;background:url(/helpdesk/completion_bar_remaining.gif?v=12_8_6_1137) repeat-x}td.completionBarRight{height:20px;width:5px;background:url(/helpdesk/completion_bar_right.gif?v=12_8_6_1137) no-repeat}#TicketListUpdateDiv{position:relative}#ticketMergeButtonContainer{margin-left:-2px}#ticketMergeBusyIndicator{height:16px;width:16px;background:url(/helpdesk/ajax_busy_small.gif?v=12_8_6_1137) no-repeat;position:absolute;display:none;bottom:16px;left:19px}#ticketMergeDrawer{display:none;position:absolute;background-color:rgba(232,232,232,0.9);border:1px solid #797979;border-bottom-color:#aaa;padding:12px;font-weight:normal;font-size:11px;max-width:300px;bottom:0;z-index:0;left:0;-webkit-border-radius:5px 5px 0 0;-moz-border-radius:5px 5px 0 0;border-radius:5px 5px 0 0}#ticketMergeDrawer div.data{padding:4px}#ticketMergeDrawer div.buttonsRight{margin-top:8px}#ticketMergeDrawer div.roundRectButton{margin:0 4px}.techLdapWarningMessage{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;font-weight:900;border:1px solid #b0b0b0;text-align:left;padding:15px 15px;background-color:white;margin:0 0 20px 0;-webkit-box-shadow:0 2px 2px rgba(200,200,200,0.45);-moz-box-shadow:0 1px 3px rgba(200,200,200,0.45);box-shadow:0 1px 3px rgba(200,200,200,0.45);float:left}.warningMessageIcon{float:left;margin:0 10px 0px -7px}.warningMessageContent{margin-bottom:10px;width:90%;float:left}.acceptResetTechLdapPassword{font-weight:normal;margin:10px 0}#MB_window{-webkit-box-shadow:0 6px 16px #777 !important;-moz-box-shadow:0 10px 12px #777 !important;box-shadow:0 10px 16px #777 !important;-webkit-border-radius:0 0 8px 8px !important;-moz-border-radius:0 0 8px 8px !important;border-radius:0 0 8px 8px !important;background-color:transparent !important}#MB_caption{font-size:13px !important;font-weight:normal !important;padding:13px 0 8px 18px !important}#MB_header{background-image:url(/helpdesk/header.gif?v=12_8_6_1137);font-family:"Lucida Grande", Arial, Helvetica, sans-serif;text-shadow:#f9f9f9 0 1px 0;color:#1f1f1f;border-bottom:solid 1px #7a7a7a !important}#MB_frame{border:solid 1px #888;border-top:solid 1px #fff;border-top:none;-webkit-border-radius:none;-moz-border-radius:none;border-radius:none}#MB_content{border-top:solid 1px #ccc !important;overflow-y:auto !important}#MB_loading{background-color:rgba(239,239,239,0.85) !important;padding-top:50px;padding-bottom:50px}table.navTabs{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:13px;color:#000000}td.navCenterDown{background:url(/helpdesk/tab_down_center.gif?v=12_8_6_1137);padding:0 7px 0 7px;text-align:center}td.navCenterUp{background:url(/helpdesk/tab_up_center.gif?v=12_8_6_1137);padding:0 7px 0 7px;text-align:center}td.navLeftDown{background:url(/helpdesk/tab_down_left.gif?v=12_8_6_1137);height:24px;padding:0 10px 0 0}td.navLeftUp{background:url(/helpdesk/tab_up_left.gif?v=12_8_6_1137);height:24px;padding:0 10px 0 0}td.navRightDown{background:url(/helpdesk/tab_down_right.gif?v=12_8_6_1137);height:24px;padding:0 10px 0 0}td.navRightUp{background:url(/helpdesk/tab_up_right.gif?v=12_8_6_1137);height:24px;padding:0 10px 0 0}table.userLabel{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:7px}table.userLabel td a{text-decoration:none;color:#000}td.saveOptionsNoUnderline a{text-decoration:none;color:#000}div#dialog{width:400px;text-align:left;margin-bottom:10px}div#detailBox{margin-bottom:25px}div.inline{display:inline-table;vertical-align:middle;padding:0;border:0}div.bottomPadding{padding-bottom:10px}div.blackText{display:inline;white-space:nowrap}.emailPrefTextBox{width:330px}div#mergedChildTicketStatusDropdown{display:inline-block;padding-left:5px}.certInfo{margin:8px 0;padding:8px;background-color:#f0f0f0;border-radius:7px;max-width:420px}#lockLinkAndName{padding:5px 5px 8px}#effectiveLicenseName{position:relative;display:inline-block;padding-right:10px;bottom:10px}#unlockLink{display:inline-block;position:relative}#lookAndFeelStylesheetSettings table{margin-top:15px;margin-bottom:10px}#lookAndFeelStylesheetSettings table .label.inner{width:175px !important;font-weight:normal;padding-bottom:2px;padding-top:2px}#templateGalleryLink{position:absolute;right:8px;top:-2px}#cssEditor{background:#fbfbfb}#PreviewContainer{overflow:hidden;border:solid 1px #9a9a9a;width:1000px;margin-top:18px;-webkit-box-shadow:0 4px 8px #a0a0a0;-moz-box-shadow:0 4px 8px #a0a0a0;box-shadow:0 4px 8px #a0a0a0}#StylesheetTypeContainer{position:relative}#StylesheetTypeContainer .roundRectButton,#LogoUpdateContainer .roundRectButton{float:none !important;height:20px}#StylesheetTypeContainer .roundRectButton{padding-bottom:14px;padding-top:4px}.stylesheetArgsGroup{margin:10px;padding:0 10px 10px 10px;border:solid 1px #ccc;border-radius:5px;box-shadow:inset 0 0 4px #ccc}.stylesheetArgsGroup p{font-size:12px;font-weight:bold;color:#333;margin:0;padding:10px 2px 6px 2px}.stylesheetArgsGroup table{margin:0 !important}.regexBuilderLbl{padding-top:15px;padding-bottom:5px}#regexBuilderOutput{padding-top:15px;padding-bottom:5px}#regexBuilderOutput{padding-top:15px;padding-bottom:5px}.regexTestEnableButton{float:left;padding-left:5px;padding-top:1px}.regexTestLbl{padding-top:8px;padding-right:3px;float:left}.regexTestFieldWrapper{padding-top:5px;padding-right:3px;margin-right:2px;float:left}.regexTestTextBox{width:330px}.regexTestTextArea{width:330px;height:150px}.regexInvalid{float:left;padding-left:5px;padding-top:2px}.regexTestResultsIcon{padding-top:5px;padding-left:3px;float:left}#simpleClientEmailContainer{left:155px;bottom:18px;position:relative;height:1px}#errorNotifications{margin:5px}#errorNotificationColumnOne{width:270px;display:inline-block;padding-left:5px}#errorNotificationColumnTwo{width:270px;display:inline-block}#emailNotificationHeaderCustomBoarder{border-right:1px solid #999}div.emailAlertComponent{border-top:1px solid #dbdbdb;border-bottom:1px solid #dbdbdb;border-left:1px solid #dbdbdb}.emailHistoryFilterLbl{float:left;padding-top:12px;width:130px;text-align:right}#messageFilteringOptions{float:left;padding-left:10px;padding-top:10px;padding-bottom:10px}#emailHistFilterDate{float:left;padding-left:10px;padding-top:8px;padding-bottom:10px}#emailHistFilterBtn{float:left;padding-left:30px;padding-top:20px;padding-bottom:10px}.emailHistoryEntryCheckBoxFormat{display:inline-block;padding-right:10px}td.emailHistoryHeader{height:20px;padding:4px;vertical-align:middle;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-weight:bold;text-shadow:rgba(249,249,249,0.8) 0 1px 0;color:#242424;background:#e4e4e4 url(/helpdesk/header.gif?v=12_8_6_1137);border-top:1px solid #999;border-right:1px solid #999;border-left:1px solid #999}#emailHistoryEntryBusyIndicator{position:relative;float:left;padding-left:15px;padding-top:22px}#EmailHistoryEntryTable{border-left:1px solid #aaa}#messageFailed{color:red}#emailDetailsComponent{position:relative;top:20px;left:50px;width:780px}#emailDetailsList{position:relative;width:780px}#emailMessageInfo{position:relative;width:778px;padding-top:10px;padding-left:1px}#emailMessageData{position:relative;width:784px;right:2px;padding-top:10px;padding-bottom:25px}div#headerOfEmailHistoryEntryTable{width:100%}#iconOfEmailHistoryEntryTable{padding:5px}.emailDetailSection{border:1px solid #9d9d9d;border-top:3px #c6c6c6;clear:both}.emailSectionDivider,.emailSectionDividerNoTopMargin{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;background:#d4d4d4 url(/helpdesk/gray_section_divider.gif?v=12_8_6_1137) repeat-x;text-align:left;padding-left:5px;height:16px;border-top:1px solid #b8b8b8;border-left:1px solid #b8b8b8;border-right:1px solid #b8b8b8;float:left;display:block;width:140px;margin-left:10px;margin-top:15px}td.emailHeaderMiniTable{padding:4px;vertical-align:middle;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-weight:bold;text-shadow:rgba(249,249,249,0.8) 0 1px 0;color:#242424;background:#e4e4e4 url(/helpdesk/header.gif?v=12_8_6_1137);border-top:1px solid #999;border-right:1px solid #999;border-left:1px solid #999;height:20px}.dateHeader{white-space:nowrap;height:16px;padding-left:10px;padding-right:10px;text-shadow:#f2f2f2 0 1px 0;text-align:center;background:#e2e2e2 url(/helpdesk/column_header_marble_up.png?v=12_8_6_1137) repeat-x;font:bold 11px "Lucida Grande", Arial, Helvetica, sans-serif;border:0 solid #aaa;border-right-width:1px;border-bottom:1px #909090;width:100px}.subjectHeader{white-space:nowrap;height:16px;padding-left:10px;padding-right:10px;text-shadow:#f2f2f2 0 1px 0;text-align:center;background:#e2e2e2 url(/helpdesk/column_header_marble_up.png?v=12_8_6_1137) repeat-x;font:bold 11px "Lucida Grande", Arial, Helvetica, sans-serif;border:0 solid #aaa;border-right-width:1px;border-bottom:1px #909090;width:400px}.fromHeader{white-space:nowrap;height:16px;padding-left:10px;padding-right:10px;text-shadow:#f2f2f2 0 1px 0;text-align:center;background:#e2e2e2 url(/helpdesk/column_header_marble_up.png?v=12_8_6_1137) repeat-x;font:bold 11px "Lucida Grande", Arial, Helvetica, sans-serif;border:0 solid #aaa;border-right-width:1px;border-bottom:1px #909090;width:220px}.emailDetailTitle{text-shadow:rgba(249,249,249,0.8) 0 1px 0;color:#242424;font:bold 12px "Lucida Grande", Arial, Helvetica, sans-serif;padding-left:5px}.deleteChildTicketsLbl{white-space:nowrap}.changeChildTicketStatusRdo{padding-left:6px}.changeChildTicketStatusLbl{white-space:nowrap}#preferences-container{width:967px}#preferences-menu{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;float:left;width:200px;z-index:1}#preferences-body{float:left;margin-bottom:30px;margin-left:17px;width:750px;padding-bottom:30px;z-index:0}#preferences-selection-label{font-size:16px;color:gray;padding:0 0 16px 16px}a.preferenceHelpLink{float:right;display:block;width:22px;height:22px}div.infoIcon{float:right;width:16px;height:16px;padding-right:4px}div.preferenceLabel{float:left;height:22px;line-height:22px;vertical-align:middle}div#printOutline{width:7in}div#ticketNumber{padding:4px 4px 4px 4px;font-size:11px;font-weight:700;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;background:#fff;margin-bottom:10px;white-space:nowrap;text-align:right}td.sectionHeader{font-size:11px;font-weight:700;padding:4px 4px 4px 4px;background:url(/helpdesk/label_background.gif?v=12_8_6_1137)}table.problemTypes{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;padding:0}td.borderRight{border-right:1px solid #aaa;height:20px}td.subType{border-right:1px solid #aaa;height:15px}#reportContainer{border:1px solid #aaa;padding:5px 5px 5px 10px;text-align:left}td.tableHeader{font-weight:700;padding:4px 4px 4px 4px;background-color:white;text-align:center}td.billLeftAlign{font-weight:500;padding:1px 2px 1px 2px;text-align:left;background-color:#fff}td.billRightAlign{font-weight:500;padding:1px 2px 1px 2px;text-align:right;background-color:#fff}td.billTotal{padding:1px 2px 1px 2px;text-align:right;background-color:#e9e9e9;font-weight:700}table.reportOptions{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px}table.reportOptions td{padding:2px 2px 2px 2px;white-space:nowrap;font-weight:700}.generatedReport img{border:1px solid #989898;padding:10px;background-color:#fff}.reportIcon img{border:0;padding:0;background:transparent}.reportDaLink{float:right;padding-right:8px}.reportListImg{padding-left:1px;padding-top:2px;border-bottom:1px solid #878787;border-right:1px solid #878787;border-top:1px solid #666666;height:16px;width:18px}#TicketListUpdateDiv a:hover .requestTextClient,#TicketListUpdateDiv a:hover .requestTextTech{color:blue}#TicketListUpdateDiv td.shortDescription div.requestTextClient,#TicketListUpdateDiv td.shortDescription div.requestTextTech{overflow:hidden;text-overflow:ellipsis;width:200px;overflow-wrap:break-word}#TicketListUpdateDiv td.shortDescription.single-note div.requestTextClient,#TicketListUpdateDiv td.shortDescription.single-note div.requestTextTech{white-space:nowrap}#TicketListUpdateDiv table.stickyNote{margin-top:4px;height:10px}#runTaskDialogContent{padding-left:15px;padding-top:10px}.runTaskTitle{font-weight:bold;text-align:right;position:relative;display:inline-block;float:left;clear:left}#taskSummary{position:relative;padding-top:10px;display:block;padding-bottom:30px}#taskName{padding-bottom:20px}.runTaskContent{position:relative;left:6px;bottom:5px;display:inline-block;float:left}#taskNoAssignedClient{bottom:0}#taskLastRun{top:0}#taskEmptyDescription{bottom:0}#taskDescription{top:15px;display:-moz-inline-stack;display:inline-block;vertical-align:middle;*vertical-align:auto;zoom:1;*display:inline;position:relative}#taskSummaryTable{width:600px}#taskSummaryTable tr td{border:0 solid #aaa;border-right-width:1px;padding:2px 4px;font-size:10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:80px}#taskSummaryTable tr:nth-child(odd) td{background-color:#eaeffc !important}#taskAssignedClient{bottom:5px}#taskAssignedClientDelete{position:relative;display:inline;top:4px}#clientSelectorContent{position:relative;width:37%;padding-top:20px;top:15px;padding-bottom:20px}#clientSelectorContentIe7Hack{position:relative;width:37%;padding-top:20px;top:15px;padding-bottom:20px;right:135px}#runTaskClientSelector{width:600px}#runTaskButtons{margin-top:10px}#coverRunButton{display:inline-block}#coverClientSelector{position:absolute;width:70px;height:28px;top:83px;left:135px}#lastRunDate{position:relative;display:inline-block;float:right;right:81px}#searchPanel{vertical-align:top}td.cornerBlueBarTop{vertical-align:bottom;background:url(/helpdesk/blue_bar_corner_top_marble.gif?v=12_8_6_1137) no-repeat}td.cornerBlueBar{vertical-align:bottom;background:url(/helpdesk/blue_bar_corner_marble.gif?v=12_8_6_1137) no-repeat}td.verticalBlueBarTop{vertical-align:top;background:url(/helpdesk/blue_bar_vertical_marlbe.gif?v=12_8_6_1137) repeat-y}td.verticalBlueBar{vertical-align:top;background-repeat:repeat-y}table#queryBox{border:1px solid #aaa;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px}table#queryBox td#label{padding-right:2px;background:url(/helpdesk/label_background.gif?v=12_8_6_1137);border-right:1px solid #aaa;width:115px;text-align:right;font-weight:700}table.navTabsSmall{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;color:#000000;font-weight:400;white-space:nowrap;cursor:pointer;border-right:1px solid #d5d5d5}td.navSmallCenterDown{text-align:center;height:20px;background-color:#204A63;color:#fff;font-weight:bold}td.navSmallCenterUp{text-align:center;height:20px;background-color:white}td.navSmallLeftDown{height:20px;width:6px;background-color:#204A63}td.navSmallLeftUp{height:20px;width:6px;background-color:white}td.navSmallRightDown{height:20px;width:6px;background-color:#204A63}td.navSmallRightUp{height:20px;width:6px;background-color:white}table.navTabsSmall td a{text-decoration:none;color:#000}td.navSmallCenterDisabled{background:url(/helpdesk/small_tab_disabled_center.gif?v=12_8_6_1137);text-align:center;color:#999}td.navSmallLeftDisabled{background:url(/helpdesk/small_tab_disabled_left.gif?v=12_8_6_1137);height:20px;width:6px}td.navSmallRightDisabled{background:url(/helpdesk/small_tab_disabled_right.gif?v=12_8_6_1137);height:20px;width:6px}td.smallTabShadowDisabled{background:url(/helpdesk/small_tab_disabled_shadow.gif?v=12_8_6_1137);width:1px}td.smallTabTop{vertical-align:bottom;width:auto}td.smallTabBar{height:4px;background-color:#204A63}div.squareButton{text-align:center;letter-spacing:-0.01em;color:black;white-space:nowrap;height:27px;display:inline-table;float:left;font:normal 11px "Lucida Grande", Arial, Helvetica, sans-serif;cursor:pointer}div.squareButtonLeft{width:25px;height:27px;float:left}.squareButtonMiddle,.squareButtonMiddleSelected{height:27px;background:url(/helpdesk/buttons/square_button_middle.gif?v=12_8_6_1137) repeat-x;margin-bottom:-7px;padding:7px 6px 0 2px;float:left;text-align:left;text-shadow:#fff 0 1px 0}div.squareButtonMiddleSelected{background-image:url(/helpdesk/buttons/square_button_middle_sel.gif?v=12_8_6_1137);color:#000;text-shadow:#e9e9e9 0 1px 0}div.squareButtonRight{width:2px;height:27px;background:url(/helpdesk/buttons/square_button_right.gif?v=12_8_6_1137) no-repeat;display:inline-block}div.squareButtonRightSelected{width:2px;height:27px;display:inline-block;background:url(/helpdesk/buttons/square_button_right_sel.gif?v=12_8_6_1137) no-repeat}div.alertMessageTop{width:250px;height:5px;font-size:1px;line-height:1px;background:url(/helpdesk/message/alert_message_top.gif?v=12_8_6_1137) no-repeat}div.alertMessageBottom{width:250px;height:8px;background:url(/helpdesk/message/alert_message_bottom.gif?v=12_8_6_1137) no-repeat}div#messageAlertContent{width:228px;height:auto;vertical-align:top;border-right:1px solid #ccc;border-left:1px solid #ccc;text-align:left;padding:3px 15px 3px 5px;background-color:white;voice-family:inherit}div.messageCloseWidget{width:13px;height:17px;float:left;padding-top:2px;padding-left:2px}div.messageReadWidget{width:17px;height:17px;text-align:right;float:left}div.buttonContainer{width:191px;margin:0 auto}div.unreadButton{width:100px;height:19px;float:left}div.readButton{width:91px;height:19px;float:right}td.audienceLabel{text-align:center;vertical-align:middle;font-size:11px;padding:1px 3px;white-space:nowrap;background-color:#fff}#subMenuButtons{height:17px;padding-left:12px;padding-right:0px;padding-top:6px;margin-top:-30px;margin-left:-20px;margin-bottom:25px;white-space:nowrap;background-color:#272727}#subMenuButtons li{display:inline;margin:6px 0 0 0;padding:5px 10px 5px 10px;font-weight:bold;-moz-border-radius:11px;-ms-border-radius:11px;-o-border-radius:11px}#subMenuButtons a{color:#fff;font-weight:normal}#subMenuButtons li.tabUp:hover,#subMenuButtons li.tabUp:hover a{color:white;background-color:#888888;text-shadow:#606060 0px -1px 0px}#subMenuButtons li.tabDown{-moz-box-shadow:#666 0px -1px 0px, #fafafa 0px 1px 0px;-moz-border-radius:11px 11px 10px 10px;-ms-border-radius:11px 11px 10px 10px;-o-border-radius:11px 11px 10px 10px;margin-top:6px}#subMenuButtons li.tabDown,#subMenuButtons li.tabDown a{color:black;background-color:#dfe0e1;font-weight:bold}td.buttonCell{padding:5px;background-color:#FFF;white-space:nowrap;text-align:right}td.right{text-align:right;padding:5px 5px 5px 5px;background-color:black;vertical-align:top}td.rightNoBackground{text-align:right;padding:5px 5px 5px 5px;vertical-align:top}td.center{text-align:center;background-color:#fff}td.top{vertical-align:top;padding-left:2px;padding-right:2px;background-color:#fff}td.left{background-color:#fff}td.leftPadded{background-color:#FFF;padding:5px 5px 5px 5px;text-align:left}td.leftPaddedTop{background-color:#FFF;padding:5px 5px 5px 5px;text-align:left;vertical-align:top}td.leftPaddedTopNowrap{background-color:#FFF;padding:5px 5px 5px 5px;text-align:left;vertical-align:top;white-space:nowrap}td.centerPaddedTop{background-color:#FFF;padding:5px 5px 5px 5px;text-align:center;vertical-align:top}td.topNoPad{vertical-align:top}#TicketListUpdateDiv table.alternatingRowColor td.shortDescription{width:200px;min-width:200px}#TicketListUpdateDiv div.colorLabel.whiteLabelText,#TicketListUpdateDiv div.colorLabel.blackLabelText{white-space:nowrap;max-width:100px;text-overflow:ellipsis;overflow:hidden}#TicketListUpdateDiv div.noteText.shortDescription,#TicketListUpdateDiv div.noteTextSmall.shortDescription{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}#TicketListUpdateDiv .requestTextClient,#TicketListUpdateDiv .requestTextTech{font-family:Arial, Helvetica, sans-serif;margin:3px 0;border:solid 1px #ccc;background-color:#fff;color:black;word-wrap:break-word}#TicketNoteEditor .clientCcListLabel{float:left;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:10px;color:#999}#TicketNoteEditor .clientCcList{float:left;padding-left:5px;max-width:400px;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:10px;color:#999}#TicketNoteEditor .clientCcLock{float:left;padding-left:5px}#techsLoggedInBadge{float:left;padding-top:7px}div.groupLevelContainer{color:white;font-size:9px;font-weight:700;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;width:69px;display:block;text-align:center}div.group_level_1{background:url(/helpdesk/group_levels/level_1.gif?v=12_8_6_1137) no-repeat;height:17px;padding-top:3px}div.group_level_2{background:url(/helpdesk/group_levels/level_2.gif?v=12_8_6_1137) no-repeat;height:17px;padding-top:3px}div.group_level_3{background:url(/helpdesk/group_levels/level_3.gif?v=12_8_6_1137) no-repeat;height:17px;padding-top:3px}div.group_level_4{background:url(/helpdesk/group_levels/level_4.gif?v=12_8_6_1137) no-repeat;height:17px;padding-top:3px}div.group_level_5{background:url(/helpdesk/group_levels/level_5.gif?v=12_8_6_1137) no-repeat;height:17px;padding-top:3px}#TechNoteEditorUpdateContainer #NoteButtonsUpdateContainer{margin-right:5px;margin-left:6px;margin-bottom:0}#TechNoteEditorUpdateContainer #NoteButtonsUpdateContainer div.buttonsLeft #saveAndEmailFormatRadio{display:inline-block;margin-left:3px;margin-top:1px}#TechNoteEditorUpdateContainer #NoteButtonsUpdateContainer div.buttonsLeft #saveAndEmailFormatRadio input{margin-left:12px}#quickNoteStatusTypeWarningIcon{display:inline-block}#quickNoteStatusTypeWarningIcon img{vertical-align:text-top;margin-top:-1px;margin-left:2px}#userLabel{font-family:Arial, Helvetica, sans-serif;font-size:10px;width:100%;display:inline}#userLabel a{text-decoration:none;color:#000}#userLabelLeft{padding-top:0px;background:url(/helpdesk/user_label_left.gif?v=12_8_6_1137) no-repeat;height:15px;width:7px;float:right;display:inline}#userLabelRight{padding-top:0px;background:url(/helpdesk/user_label_right.gif?v=12_8_6_1137) no-repeat;height:15px;width:7px;float:right;display:inline;margin-right:10px}#userLabelName{background:url(/helpdesk/user_label_background.gif?v=12_8_6_1137) repeat-x;height:15px;min-width:60px;width:auto;text-align:center;padding:0 3px 0 0;border-right:1px solid #999;float:right;line-height:15px;display:inline}#userLabelLogout{background:url(/helpdesk/user_label_background.gif?v=12_8_6_1137) repeat-x;height:15px;width:60px;text-align:center;line-height:15px;padding:0 0 0 3px;float:right;display:inline}div#ClientCcList{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:10px;color:#999}div.requestTextClient,div.requestTextTech{padding:9px 8px 8px 8px;font:10px "Lucida Grande", Arial, Helvetica, sans-serif;max-width:600px;word-wrap:break-word}.ticketSection div.requestTextClient,.ticketSection div.requestTextTech{max-width:589px;word-wrap:break-word}#hover-popup div.requestTextClient,#DetailsPanelDiv div.requestTextClient{background-color:#ffffd9;border:1px solid #d8d897;word-wrap:break-word}#hover-popup div.requestTextTech,#DetailsPanelDiv div.requestTextTech{background-color:#ebeff7;border:1px solid #9ab6dd;word-wrap:break-word}div#hotTicket{display:block;width:325px;padding:5px}td#columnSelectorOutline{border-bottom:1px solid #b0b0b0;border-right:1px solid #b0b0b0;background-color:#ffffff;vertical-align:top}#ticketFrame{display:none;position:relative;background:#fff}#ticketPopupContent{position:relative;width:90%;padding-bottom:15px;padding-top:15px;padding-left:20px}#busyIconDiv{display:none;position:relative;width:771px;height:7000px;z-index:2000;border:2px dashed #bbb;background-color:#f4f4f4;-webkit-border-radius:10px;-moz-border-radius:10px;border-radius:10px;bottom:314px;left:8px}#busyIconForTicketLoad{position:relative;top:250px;left:250px}#actionsButton{cursor:pointer}#taskDialogContent{margin:5px;background-color:#ebfdf9}#actionSquareButtonId{width:59px}#runTaskBusyIcon{display:block;position:relative;right:10px;float:left;top:3px}#listActionMenuContainer{position:relative}#listActionMenuContainerIe7Hack{position:relative;top:2px;cursor:pointer}.listActionMenu{position:absolute;top:28px;left:0;z-index:902;display:none}.listActionMenu ul{-webkit-box-shadow:0 4px 8px #a0a0a0;-moz-box-shadow:0 4px 8px #a0a0a0;box-shadow:0 4px 8px #a0a0a0;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-weight:normal;font-size:11px;border:1px solid #aeaeae;background-color:white;list-style-type:none;padding:8px 0;margin:0}.listActionMenu li{padding:2px 0;margin:0 1px;cursor:pointer;width:130px}.listActionMenu li:hover{opacity:1.0;text-shadow:none;padding-left:1px;padding-right:1px;margin-left:0;margin-right:-1px}.listActionMenu li:hover,.listActionMenu li:hover a{color:white !important;background:#5278ab;background:-moz-linear-gradient(top, #6898d8 0%, #5278ab 100%);background:-webkit-gradient(linear, left top, left bottom, color-stop(0%, #6898d8), color-stop(100%, #5278ab));background:-webkit-linear-gradient(top, #6898d8 0%, #5278ab 100%);background:-o-linear-gradient(top, #6898d8 0%, #5278ab 100%);background:-ms-linear-gradient(top, #6898d8 0%, #5278ab 100%);background:linear-gradient(top, #6898d8 0%, #5278ab 100%)}.listActionMenu li.menu-break,.listActionMenu li.menu-break:hover{background-color:inherit !important;border-top:solid 1px #eaeaea;padding:4px 0 0 0;margin:6px 1px 0 1px;height:1px}.listActionMenu .listActionCellIcon{display:-moz-inline-stack;display:inline-block;vertical-align:sub;zoom:1;*display:inline;padding-left:8px;width:24px;text-align:center}.listActionMenu .listActionCellLabelIe7Hack{display:-moz-inline-stack;display:inline-block;vertical-align:middle;*vertical-align:auto;zoom:1;*display:inline;position:relative;top:9px;left:5px}.listActionMenu .listActionCellLabel{display:inline-block;padding-left:0}#TicketListActionMenuContainerTicketSearch{left:97px}#TicketListActionMenuContainerRecentTickets{left:194px}#TicketListActionMenuContainerFlaggedTickets{left:194px}#TicketListActionMenuContainerGroupTickets{left:194px}#TicketListActionMenuContainerMyTickets{left:194px}table.ticketNoteTable{width:100%}td.rightAlignTopVisible{font-family:Arial, Helvetica, sans-serif;font-size:10px;text-align:right;padding:4px 5px;height:20px;white-space:normal;vertical-align:top;background-color:#fff}td.centerAlignTopVisible{font-family:Arial, Helvetica, sans-serif;font-size:10px;text-align:center;padding:4px 5px;height:20px;white-space:normal;vertical-align:top;background-color:#fff}td.leftAlignTopVisible{font-family:Arial, Helvetica, sans-serif;font-size:10px;text-align:left;padding:4px 5px;height:20px;white-space:normal;vertical-align:top;background-color:#fff}td.rightAlignTopHidden{font-family:Arial, Helvetica, sans-serif;font-size:10px;text-align:right;padding:4px 5px;height:20px;white-space:normal;vertical-align:top;background-color:#f6f6f6;color:#303030}td.centerAlignTopHidden{font-family:Arial, Helvetica, sans-serif;font-size:10px;text-align:center;padding:4px 5px;height:20px;white-space:normal;vertical-align:top;background-color:#f6f6f6;color:#303030}td.leftAlignTopHidden{font-family:Arial, Helvetica, sans-serif;font-size:10px;text-align:left;padding:4px 5px;height:20px;white-space:normal;vertical-align:top;background-color:#f6f6f6;color:#303030}td.noRightBorder{border-right:2px solid red}div.nowrap{white-space:nowrap}.noteNumberText{color:#a0a0a0;font-size:9px;text-align:right;padding-right:5px;padding-top:2px}.ticketEmailOverrides{float:left;padding-left:3px;padding-right:3px}.ticketEmailOverridesBulkAction{float:left;padding-right:3px}#coverTicketSaveButtonsWhenTechNoteEditorOpen{background:#e4e4e4;z-index:1000;position:absolute;height:30px;width:760px;opacity:0.75}#coverTicketSaveButtonsWhenTechNoteEditorOpenForIE{background:#e4e4e4;z-index:1000;position:absolute;height:30px;width:790px;opacity:0.75}.ticket-flag{width:20px;text-align:center}.attachmentCountContainer{display:inline;white-space:nowrap;position:relative}.attachmentCountContainer img{vertical-align:sub}#hover-popup .attachmentsTable{background-color:#fff !important;width:100% !important;border:solid 1px #aaa !important;padding:6px !important}#ticketListFloatingHeader thead,#ticketListFloatingHeaderFloatHeaderClone thead{background-color:#e0e0e0}div.problemReportPopup{background-color:white;border:solid 1px #ccc;padding:10px;min-height:40px}#add-note-popup{display:none}#hover-popup{display:none;min-width:300px;min-height:20px;position:absolute;max-width:500px;max-height:300px;overflow:auto;z-index:1000;background-color:rgba(240,240,240,0.65);-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;-webkit-box-shadow:0 1px 4px #a0a0a0;-moz-box-shadow:0 1px 4px #a0a0a0;box-shadow:0 1px 4px #a0a0a0;border:solid 1px rgba(100,100,100,0.5);padding:6px}div#ticketList{margin-top:25px;display:block;float:left;width:95%}table.ticketTable{width:275px}table#outlineTable{width:95%}table.ticketTable td{background-color:#fff}td.searchListHeader,td.searchBox,td.searchBoxHeader,td.preferenceHeader{padding:4px;vertical-align:middle;border-left:1px solid #999;border-top:1px solid #999;border-right:1px solid #999;background-color:#ffffff;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;font-weight:bold;text-shadow:#f9f9f9 0 1px 0;color:#1f1f1f;height:30px;white-space:nowrap;width:100%}td.preferenceHeader{padding:0px 5px 0px 10px}td.searchBox{border-bottom:1px solid #999}td.searchBoxHeader{padding:0 5px 0 10px;border-bottom:1px solid #999}td.searchListHeader a:link{color:#1f1f1f}td.searchListFooter,td.searchListFooterBorderTop{padding:3px 4px 4px 4px;vertical-align:middle;border:1px solid #999;border-top:none;background-color:#eaeaea;color:#2b2b2b;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;font-weight:bold}td.searchListFooterBorderTop{border-top:1px solid #999}td.searchListFooter a{color:#2b2b2b}table.searchListButtons td{padding-right:5px;white-space:nowrap}td.headerCell{padding:0;height:15px}td.rightAlign{text-align:right;font-family:Arial, Helvetica, sans-serif;font-size:10px;padding:6px 5px 2px;white-space:nowrap;height:20px}td.rightAlignTop{text-align:right;font-family:Arial, Helvetica, sans-serif;font-size:10px;padding:6px 5px 4px;white-space:nowrap;height:20px;vertical-align:top}td.centerAlign{text-align:center;font-family:Arial, Helvetica, sans-serif;font-size:10px;padding:6px 5px 2px;height:20px;white-space:nowrap}td.centerAlignTop{text-align:center;font-family:Arial, Helvetica, sans-serif;font-size:10px;padding:6px 5px 4px;height:20px;vertical-align:top}td.problemDescription{font-family:Arial, Helvetica, sans-serif;text-align:left;vertical-align:top;font-size:10px;padding:4px 5px;white-space:normal;overflow:hidden}td.problemDescription.shortDescription{width:200px !important}td.leftAlign,td.leftAlignNoWrap,td.leftAlignTop{font-family:Arial, Helvetica, sans-serif;font-size:10px;text-align:left;padding:6px 5px 2px 4px;height:20px;white-space:normal}td.leftAlignNoWrap{white-space:nowrap;vertical-align:top}td.leftAlignTop{vertical-align:top}td.searchListHelpSection{width:100%}table.nestedTable{width:100%;border:0;text-align:right;font-family:Arial, Helvetica, sans-serif;font-size:10px}table.nestedTable td{white-space:nowrap}div.nestedAlignRight{font-family:Arial, Helvetica, sans-serif;font-size:10px;text-align:right;white-space:nowrap}div.nestedAlignLeft{font-family:Arial, Helvetica, sans-serif;font-size:10px;text-align:left;white-space:nowrap}div.nestedAlignLeftSmall{font-family:Arial, Helvetica, sans-serif;font-size:9px;text-align:left;white-space:nowrap}div.alertDiv{width:75px;margin:auto;display:block}td.bulkActionLabel{white-space:nowrap;padding-right:3px;font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;font-weight:bold}td.bulkActionLabel a{color:#2b2b2b}#bulkActionSelection{width:225px}table.filterOptions{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;background-color:white;font-weight:bold;text-shadow:#f9f9f9 0 1px 0;color:#1f1f1f}td.filterOptionsEmbedded{font-family:"Lucida Grande", Arial, Helvetica, sans-serif;font-size:11px;padding:2px 2px 2px 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url(/helpdesk/header.gif?v=12_8_6_1137);padding-top:3px;padding-bottom:3px;padding-left:70px}#trialLabelContainer{display:inline-block;margin-top:8px}#trialLabel{font-family:Arial, Helvetica, sans-serif;font-size:10px;color:white;margin-top:8px;position:absolute;width:100%}#trialLabel a{text-decoration:none;color:#fff}.trialLabelLeft{padding-top:0;background-repeat:no-repeat;height:15px;width:7px;float:right;display:inline}.trialLabelLeftUp{background:url(/helpdesk/user_label_left.gif?v=12_8_6_1137)}.trialLabelLeftDown{background:url(/helpdesk/user_label_left_down.gif?v=12_8_6_1137)}#trialLabelRight{padding-top:0;margin-right:10px;background:url(/helpdesk/user_label_right.gif?v=12_8_6_1137) 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